How can I check the people involved?

Whose record am I checking?

Start with the person who would assess you, then check the pharmacy separately. A business name is not a substitute for those names.

In telehealth, a care visit uses an online form, a phone call or a video call. Your doctor must have a licence or other legal permission to practise in whichever state you are physically in during care, as of September 2026.

Ask about care in the state where you expect to be physically located during the appointment, including if you will be travelling.

Where is the doctor’s record?

The Federation of State Medical Boards has state bodies that license doctors as its members. Its website links to each state board.

In some states, doctors with different medical training have separate licensing boards. Ask the doctor which board holds their licence and use that board’s website.

Search for the doctor’s full name on the board’s website. Confirm that the licence is still current, then read any record of board action taken because the doctor broke its rules.

Where is the pharmacy’s record?

Search links from the US Food and Drug Administration (FDA) take you to state pharmacy boards’ records.

Choose your state on the FDA page, then search for the pharmacy’s full name in that state’s licence records. If an online pharmacy is absent from those records, FDA’s advice is to avoid using it.

A record with the pharmacy’s name confirms it has a licence. The record does not confirm that each medicine was prepared correctly or that the patient received the right medicine.

Does a clean record settle the choice?

Even a doctor with no public record of action against them may give poor care. A clear record is no guarantee of good care.

Ask who will check your health, what medicine is proposed, what the full price is and who will answer questions after the visit.